Field Service Management Software Solution
EFFORTPlus field service management software solution provides end-to-end visibility from issue allocation to resolution. With quick response of service calls, field service tracking and field force tracking, this customer service management software helps in transforming service into strategic engagements with customers that builds loyalty and value.
Automatically / Manually assign service calls to field agent.
Field agents gets all the service calls on mobile.
Field agent visits service location.
Complete the service and complete all the reporting formalities and heads to the next call.
Manger/Back office with real time updates from field can monitor and track the progress of service calls.
Increased call allocation
Improved First Time Fix Rate
On time completion of Service Jobs
Improved Customer Satisfaction
Reduced operational cost
Increased employee productivity
Improved Visibility of Field Activities
Map and calendar views of pending and completed service calls
Location and time-based monitoring of field operations
Configure multiple service call processes that fit any service organisation
All access and updates to service calls on Field employee’s mobile in offline mode
Offline assistant to provide reminders for reaching and completing service calls on time
Capture all kinds of structured data including Photos, Audios, Videos, Signatures and fingerprints
Access to Best practices, Manuals and reference guides with Knowledge base