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Field Service Management Software Solution

Overview

EFFORTPlus field service management software solution provides end-to-end visibility from issue allocation to resolution. With quick response of service calls, field service tracking and field force tracking, this customer service management software helps in transforming service into strategic engagements with customers that builds loyalty and value.

Field Service Management Software - Spoors
Field Service Management Software - Spoors
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Process
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Automatically / Manually assign service calls to field agent.

Automatically / Manually assign service calls to field agent - Field Service Management Software - Spoors
Field agents gets all the service calls on mobile.

Field agents gets all the service calls on mobile.

Field agent visits service location.

Field agent visits service location - Field Service Management Software - Spoors
Complete the service and complete all the reporting formalities and heads to the next call - Field Service Management Software - Spoors

Complete the service and complete all the reporting formalities and heads to the next call.

Manger/Back office with real time updates from field can monitor and track the progress of service calls.

Manger/Back  office  with  real  time  updates  from  field  can  monitor  and  track  the progress of service calls - Field Service Management Software - Spoors
Field employee downloads the app Android, Apple, Windows - Field Service Management Software - Spoors

Automatically / Manually assign service calls to field agent.

App automatically gets all the information required for offline use -Field Service Management Software - Spoors

Field agents gets all the service calls on mobile.

Employee performs activities based on the information available on his device - Field Service Management Software - Spoors

Field agent visits service location.

App geo tags and time stamps the information captured from the field employee - Field Service Management Software - Spoors

Complete the service and complete all the reporting formalities and heads to the next call.

App geo tags and time stamps the information captured from the field employee - Field Service Management Software - Spoors

Manger/Back office with real time updates from field can monitor and track the progress of service calls.

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Increased call allocation

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Increased TAT

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Customer Satisfaction

Benefits

Improved First Time Fix Rate

On time completion of Service Jobs

Improved Customer Satisfaction

Reduced operational cost

Increased employee productivity

Improved Visibility of Field Activities

Features

Map and calendar views of pending and completed service calls

Location and time-based monitoring of field operations

Configure multiple service call processes that fit any service organisation

All access and updates to service calls on Field employee’s mobile in offline mode

Offline assistant to provide reminders for reaching and completing service calls on time

Capture all kinds of structured data including Photos, Audios, Videos, Signatures and fingerprints

Access to Best practices, Manuals and reference guides with Knowledge base

Features